Awaiting Order Arrival
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven’t received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Ordering & Payment
My order hasn’t arrived yet. Where is it?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Do you deliver on public holidays?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Do you deliver to my postcode?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Is next-day delivery available on all orders?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
Do I need to be there to sign for delivery?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
After sales
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven’t received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Refund
My order hasn’t arrived yet. Where is it?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Do you deliver on public holidays?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Do you deliver to my postcode?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Is next-day delivery available on all orders?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
Do I need to be there to sign for delivery?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.